Where’s the problem?
Tap a room to see the usual problems there, and what we can do about each one.
Water leaking now? What to do firstIn the bathroom
In the airing cupboard
In the kitchen
Outside
Water leaking now?
Turn off your stopcock, usually under the kitchen sink, and switch off any electrics near the leak if it’s safe to do so. Then call us, or request an urgent visit online.
Phone lines are open Monday to Friday, 7am to 6pm. We don’t offer out-of-hours call-outs. Requests sent outside these hours are answered first thing the next working morning.
Repairs
Book a visit and we’ll agree the price with you before any work starts.
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Leaks and burst pipes
Drips, damp patches and bursts found, stopped and properly repaired.- Dripping pipes
- Damp patches
- Burst pipes
- Leaking valves
A slow drip can cost more than it looks. We trace where the water is really coming from, stop it, and repair the pipework so it stays fixed.
What’s included
- Finding the source, not just the symptom
- Pipe, joint and valve repairs
- Advice on any water damage to watch
Book a leak repairBefore we arrive. If you can, turn off the stopcock and put a bowl or towel under the drip. A photo of where the water shows helps us bring the right parts.
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Blocked drains and toilets
Slow sinks, blocked toilets and gurgling drains cleared cleanly.- Blocked toilet
- Slow sink
- Gurgling drain
- Overflowing gully
We clear the blockage, check what caused it and tell you how to keep it from coming back, without making a mess of your bathroom or kitchen.
What’s included
- Sinks, baths, showers and toilets
- Outdoor gullies and waste pipes
- Tips to prevent it happening again
Book a drain clearanceBefore we arrive. Please don’t pour chemical drain cleaner in before we arrive. It rarely clears a proper blockage and makes the job less safe for everyone.
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Taps, sinks and toilets
Repairs and replacements for the fittings you use every day.- Dripping tap
- Running toilet
- New kitchen tap
- Loose basin
From a tap that won’t stop dripping to a toilet that keeps running, we repair what can be repaired and fit new where it makes more sense.
What’s included
- Tap repairs and replacements
- Toilet cisterns, flushes and seats
- Sinks, basins and waste fittings
Book a tap or toilet repairBefore we arrive. Note the make of the tap or toilet if you can see it, or send a photo. We can often bring a matching part on the first visit.
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Hot water and cylinders
No hot water, low pressure or an ageing cylinder looked at properly.- No hot water
- Low pressure
- Noisy cylinder
- Replacement cylinder
We work out why the hot water isn’t right, explain the options in plain English and fit replacement cylinders when it’s time.
What’s included
- Diagnosing hot water problems
- Cylinder repairs and replacements
- Pressure and flow checks
Book a hot water visitBefore we arrive. Check the immersion switch is on and feel whether the cylinder is warm. Telling us what you find often saves time finding the fault.
Bigger projects
Bathrooms and building work start with a visit to look at the space. You’ll have a written quote before anything is booked in.
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Bathroom installations
New bathrooms and shower rooms, planned and plumbed properly.- Full bathroom
- Shower room
- Bath to shower
- Ensuite
We plan the layout with you, handle the plumbing from start to finish and keep you updated as the job goes, so there are no surprises.
What’s included
- Planning and layout advice
- Baths, showers, basins and toilets
- A tidy site throughout the job
Ask about a bathroomBefore we arrive. Save a few pictures of bathrooms you like and measure the room roughly. It makes our first visit far more useful.
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Pipework and new builds
New pipework, re-routing and first fix for extensions and new builds.- Extension
- Kitchen move
- New build
- Re-pipe
For extensions, renovations and new builds we plan the pipe runs, install first and second fix and work alongside your builder.
What’s included
- First and second fix plumbing
- Re-routing and replacement pipework
- Working to your builder’s schedule
Ask about pipeworkBefore we arrive. Share your builder’s plans or schedule if you have them, so we can fit our work around theirs.
Not on the list? Tell us what’s happening.
Choose “Something else” and describe the problem in your own words. We’ll work out the rest.